Enterprise Digital Transformation
A multi-year modernization of a legacy operating model for a Fortune 500 logistics provider.
- Challenge
- Siloed systems and manual handoffs created a 9-day order-to-cash cycle and eroded customer trust.
- Solution
- Mapped 40+ value streams, built the transformation business case, and led an agile portfolio of 9 workstreams to integrate platforms and automate handoffs.
- Impact
- Cut the order-to-cash cycle by 62% and unlocked $18M in annualized efficiency gains within 18 months.
-62%
Cycle time
$18M
Annual savings
94%
Adoption
Before vs. after